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Return Policy

Complementos by Ericka offers a 100% satisfaction guarantee for all items purchased. We are committed to providing you with great customer services and making a purchase as easy as possible.

Complementos by Ericka does not accept Returns. If for any reason you are unsatisfied with your purchase within 5 days of receipt, you may exchange any unused merchandise for a store credit or exchange (minus shipping and handling).  Any Item being exchange must include the original packaging, and accompanied with the original purchase receipt. Items not in their original packaging including tags may not be exchange. Merchandise exchange is the responsibility of the sender until it is signed for by Complementos by Ericka. Items must be received at our warehouse within 5 calendar days of claim submittal to avoid cancellation of the claim.

Because the safe exchange of your package is as important to Complementos by Ericka as it is to you, please insure your package for the full value listed on the invoice. Ship your package via mail and request a return receipt, which will assure you that your package has arrived at Complementos by Ericka.